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Get help via email

Our dedicated customer support team is available via email 9:00-23:00 Monday-Sunday.

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Support by phone

You can discuss any issues or questions you may have by phone 9:00-17:30 Monday-Friday.

Phone: +44 (0)1483 685 190
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Phone: +44 (0)1483 685 190
Email: info@peplobio.co.uk

Customer support via phone is open 9:00-17:30 Monday-Friday.

Customer support via email is open 9:00-23:00 Monday-Sunday

Address:
Unit 26, Surrey Technology Centre, 40 Occam Road, Guildford, GU2 7YG
Contact Details

Returns of private test kits

Individuals who order a test kit may be asked to return their sample using one of the 35,000 specially selected Royal Mail priority post-boxes. Local Priority Post boxes can be found on the Royal Mail app and website or by calling 0345 266 8038 Monday to Friday 8am-6pm.

If an individual has any questions about taking and returning their test, they will need to contact the private provider they purchased the test kit from.

Date posted

Expected delivery to processing laboratory

Monday - Friday
Tests posted before the cut off time will be delivered and processed on the next day. The certificate (if included with test) should be issued on the day of sample reception.
Saturday
Weekend collection times apply. Tests posted before the cut off time will be delivered and processed on Monday. Tests posted after the cut off time will be delivered and processed on Tuesday. The certificate (if included with test) should be issued on the day of sample reception.
Sunday
Weekend collection times apply. Tests posted after the cut off time will be delivered and processed on Tuesday. The certificate (if included with test) should be issued on the day of sample reception.